Your right to data protection is our obligation. The protection of your privacy when processing your data is a matter of importance to Covestro that is taken into consideration in all of our business processes. Therefore, we would like to take this opportunity to explain the basic principles we apply in handling your personal data. This and possibly additional information is always provided whenever such data is collected.
In the following, we refer to the legal provisions of the EU General Data Protection Regulation as an example. To ensure better readability, this global data protection declaration itself does not refer to national – often comparable – regulations. If necessary, this and, where applicable, other information is indicated in a country-specific declaration (can be found in the column "You are here").
If not otherwise indicated in the following sections, Art. 6 (1, b) of the General Data Protection Regulation (GDPR) forms the legal basis for the handling of your data in order to provide you the services you request.
Collection and processing of information
You can use the Covestro website without providing any personal data to us. However, some offers and services found on our websites do require the provision of personal information for their use.
Recording of technical access data
When you visit our websites, Covestro collects data and information through an automated system. However, in general, this information is not used to identify the users of our websites. Technical access data stored in the log files of the server includes, for instance, the following data:
- Information on the user’s browser type and version
- The user’s operating system
- The user's internet service provider
- The user’s IP address
- Date and time of access
- Websites by which the user’s system was referred to our website (referrer)
- Websites accessed by the user’s system through our website.
The data is processed to deliver the content of our website, to ensure the functionality of our IT systems and the optimization of our website, as well as to safeguard our legitimate interests in order to arrange for clarification in the event of unauthorized or attempted access to our website (Art. 6 (1, f GDPR).
We would like to note that, if you deactivate cookies, you may not be able to use all of the functions of our website to their fullest extent.
Cookies on this website
Identify the current browser session
Duration of the session: the cookie is deleted when the browser is closed.
The cookie shows whether a visitor has deactivated the Matomo tracking feature.
Confirms that the user agreed on the notices regarding the use of this website.
Data saved for the aforementioned technical reasons may be analyzed for statistical purposes, although the individual user will remain anonymous.
Other personal information is only collected if you provide it to us, for instance by filling out a form, sending e-mails, while placing an order for services or products, or while making an inquiry or requesting materials.
This also includes customer surveys which Covestro sends out several times a year, subject to their consent. You can find more details in the right-hand column of this page under "You are here".
Registration on our websites (if applicable)
If you take advantage of the opportunity to register on our website and provide us with personal information, the data entered into the input fields will be transmitted to the Covestro entities responsible for processing the data.
When registering on our website, your IP address and the date and time of registration are saved. The purpose of this is to prevent the misuse of the services.
The registration of the data is required for the provision of content or services. Registered persons may delete or change their saved data at any time. Affected persons may obtain information on their saved personal information at any time.
Our website includes a contact form that can be used to contact us electronically. If you choose this option to contact us, personal information you provide will be saved automatically. Data is saved only for the purpose of processing or contacting the person concerned.
Alternatively, you can also contact us at the provided telephone number or in writing via the provided address.
If you subscribe to our company newsletter, the data you enter in the input fields will be submitted to the Covestro entities responsible for processing the data.
When registering for our newsletter, your IP address and the date and time of registration are saved. This is done to prevent a misuse of the services or of the individual’s e-mail address.
This data is only used to send the newsletter. The affected person can cancel their newsletter registration at any time. Also a revoke of their given consent to the storage of their personal information is possible at any time. For this purpose, a link is provided in each newsletter.
Disclosure of data for the purpose of order processing
In some cases, we use specialized service providers to process your data. These providers only process personal information on our behalf, acting strictly in accordance with our instructions and on the basis of corresponding controller-processor-contracts.
Data processing outside the EU / EEA
In some cases, your data may also be processed in countries outside the European Union (“EU”) or European Economic Area (“EEA”), areas which may have a lower level of data protection than the EU. In such cases, we ensure that a sufficient level of protection for your data is guaranteed through, for example, contractual agreements with our contractors for ensuring they provide a sufficient level of protection for your data, or we ask you for your explicit consent.
Storage of your data
We store personal data as long as necessary to carry out a service you have requested or to which you have given your consent, unless we are subject to other legal obligations such as commercial or tax law retention periods or those related to ongoing court proceedings. (Website log files 2 years, contact enquiries-Response Center -6 years)
Data you provide to us is protected using suitable technical and organizational measures, with the objective of securing it against accidental or intentional manipulation, loss, destruction, unauthorized access, or unauthorized disclosure to third parties. Our security measures are continuously reviewed and improved in accordance with technological developments and organizational possibilities.
Information about your rights
Information about your rights
You have the right to:
- receive information on your personal data stored by us;
- request the rectification or erasure of your personal data or a restriction of the processing;
- object to a processing that serves our legitimate interest, a public interest, or profiling, unless we can demonstrate compelling legitimate grounds for this processing that outweigh your interests, rights, and freedoms, or the processing serves to assert, exercise, or defend legal claims;
- have your data transmitted to the extent regulated by law, such as in Art. 20 GDPR, and
- submit a complaint to a supervising authority;
You can withdraw your consent to the collection, processing, and use of your personal data at any time, with future effect. For more information, see the individual sections that describe data processing based on your consent.
A written letter sent to the Group Data Privacy Office is sufficient (for address and contact form see below).
Protecting the privacy of children
We do not knowingly collect personal data of children. Typically, we have no way of knowing how old visitors to our site are. Since it is highly important to us to protect children as they use the internet, we advise all parents and legal guardians to instruct children in a safe and responsible use of the internet. Children should not transmit personal data to Covestro without the express consent of their parents or legal guardians.
Covestro AG is responsible for the content of this website.
51373 Leverkusen, Germany
Phone: +49 214 6009 2000.
If you have any questions or suggestions related to data privacy, please contact the Covestro AG Group Data Privacy Office
51373 Leverkusen, Germany
Phone: +49 214 6009 2000
Ongoing development on the internet requires that we adjust our data privacy declaration from time to time. We reserve the right to make such changes at any time.